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October 28, 2008
Freakin' Comcast
Around 5pm, I was unable to log into my comcast account. Now - it's 1130pm and I still have no access. Husband logged into Comcast online help (hah) and was number 379 in the queue. Finally, a comcast analyst assisted us. Check out the transcript below if you want a giggle - especially the part of the chat that I highlighted.
user Paul_ has entered room
Paul(Tue Oct 28 22:34:48 EDT 2008)>Comcast e-mail is not working. I have tried through Outlook Express and WebMail
analyst Norberto has entered room
Norberto(Tue Oct 28 23:15:26 EDT 2008)>Hello Paul_, Thank you for contacting Comcast Live Chat Support. My name is Norberto. Please give me one moment to review your information.
Norberto(Tue Oct 28 23:15:31 EDT 2008)>Thank you for waiting. How are you today?
Paul_(Tue Oct 28 23:11:31 EDT 2008)>Fine - thank you
Norberto(Tue Oct 28 23:16:29 EDT 2008)>That's great!
Paul_(Tue Oct 28 23:13:01 EDT 2008)>Is there a problem with Comcast email?
Norberto(Tue Oct 28 23:17:27 EDT 2008)>I understand your concern. I do apologize for the inconvenience, but there has been a system maintenance for the email page right now.
Norberto(Tue Oct 28 23:17:38 EDT 2008)>Please do not worry, there is nothing wrong with your email account or outlook. It has something to do in our end.
Paul_(Tue Oct 28 23:13:35 EDT 2008)>I have been unable to access it since 5pm..
Norberto(Tue Oct 28 23:18:39 EDT 2008)>I understand.
Norberto(Tue Oct 28 23:18:49 EDT 2008)>Our Network Engineers are working on the new interface that will be attached to the email page.
Paul_(Tue Oct 28 23:15:11 EDT 2008)>When do you think the email will be available? I work from home and need to be able to access it.
Norberto(Tue Oct 28 23:20:26 EDT 2008)>We have no advise as of yet but we are working round the clock to bring bak the service back as soon as possible.
Norberto(Tue Oct 28 23:21:03 EDT 2008)>Rest assure that this upgrade is necessary and urgent.
Paul_(Tue Oct 28 23:17:33 EDT 2008)>Thank you
Norberto(Tue Oct 28 23:21:54 EDT 2008)>Thank you for contacting Comcast Live Chat Support. Enjoy the rest of the Day!
I guess my system would be down if there was a problem in MY end too...
Posted by Cate at October 28, 2008 11:22 PM
Comments
We apologize for the experience.
Our engineers were able to restore the email outage last night and are still monitoring the situation to prevent recurrence.
If you need further assistance, please feel free to contact us.
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com
Posted by: Comcastcares1 at October 29, 2008 11:44 AM
