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March 22, 2008
Crappy News
I have been having a not-so-great weekend which was just made much worse by the fact that a very special chocolate order for Youngest was cancelled *just* in time for Easter. Now, for those of you not in the know, Youngest has severe food allergies. She is anaphylactic to all dairy, egg, nuts and peanut products. So, what that means is every Easter, she does not have a bunny. Every Christmas, she doesn't have chocolate. Every birthday party, she doesn't get the cake and ice cream.
So, just imagine my joy when I found a place online that makes these allergy-safe treats. Immediately I placed on order for a bunny and a bunch of other candy and I spent about $30 on safe chocolate candy for Youngest. Now - I placed this order on 3/9 and I fully expected to have it delivered within 10 days. Turns out the company was completely overwhelemed and they had to shut down the online ordering on their website. I was a little nervous about that but I was assured that I would have my order.
This past Monday (3/17), I emailed the company to check the status of my order. The owner responded and once again said my order would ship by Wednesday and I would definitely have it Friday.
Guess what I didn't have by Friday? I called the company around 9am this morning and, once again, spoke with the owner who said she absolutely shipped it yesterday via Express Mail and I would have it today.
At 258pm today, I received an email from the owner. Seems that I was about 1 of 20 people who did not have their order completed. I was not going to get my order. Beyond pissed doesn't even begin to describe how angry I was.. and still am. If she had just emailed me and said she couldn't handle the order, I would have been annoyed but I would have had time to make more suitable arrangements. The fact she lied to me when I called her THIS MORNING makes me crazy. Like I wouldn't have figured out that I wasn't getting my order at 330pm when my mail shows up?
Thank goodness I had picked up some additional things this past week, just in case. Unfortunately, the "just in case" moments happen a lot.
I think I am more sad for me than for Olivia - I just wanted her to fit in.. to enjoy a chocolate bunny without worrying she was going to have an anaphylactic reaction. I am very disappointed with this company who has not, at the time of this post, issued me my refund. I will get my refund. I am not that worried about that.
I just really wanted that damn bunny.
Posted by Cate at March 22, 2008 08:18 PM
Comments
That just totally sucks!! I imagine this company won't be in business very long, and it's a shame because they had a great idea.
Posted by: Stacey @Real World Mom at March 23, 2008 01:43 PM
So what's the status at this point?
And, for the record, I want you and Olivia to have that damn bunny, too.
Posted by: Da Goddess at March 27, 2008 12:32 AM
Aww that sucks! I hope she had a good Easter anyway
Posted by: Island Queen at March 30, 2008 04:36 AM
